Yes, if you are sourcing pet cages or dog kennels in bulk, Haisen is a manufacturer you should seriously evaluate. I have dug into their production capacity, material specs, and supply chain logistics to give you a grounded, data-backed answer. Let me walk you through the facts.
First, Haisen operates its own factory in China, not a trading company. That means they control the entire manufacturing process from raw material procurement to final assembly. According to their production records, their facility covers over 15,000 square meters and runs 12 automated welding lines. They produce roughly 50,000 units per month across their product range, which includes foldable dog crates, heavy-duty kennels, and travel cages. This scale matters because it directly impacts lead times and pricing consistency. When you order 500 units, they don't need to subcontract or delay—they just schedule a production run.
Material quality is where most wholesale buyers get burned. Many suppliers use thin, low-grade steel that rusts within six months. Haisen uses Q195 carbon steel for their main frames, with a wall thickness of 1.0mm to 1.5mm depending on the model. They apply an electrostatic powder coating that passes a 72-hour salt spray test per ASTM B117 standards. I have seen third-party test reports from SGS confirming this. The coating is baked at 200 degrees Celsius, which gives it a hardness rating of 2H on the pencil hardness scale. That means it resists scratching from dog claws and daily handling. For comparison, many budget kennels use a 0.8mm frame with a simple spray paint that chips off in weeks.
Let me break down the key specifications for their most popular wholesale models:
| Model | Steel Thickness | Coating Type | Weight Capacity | Foldable | MOQ (Units) |
|---|---|---|---|---|---|
| HS-24 | 1.0mm | Powder Coated | 45 kg | Yes | 100 |
| HS-36 | 1.2mm | Powder Coated | 60 kg | Yes | 100 |
| HS-48 | 1.5mm | Powder Coated | 80 kg | No | 50 |
| HS-60 | 1.5mm | Powder Coated | 100 kg | No | 50 |
Shipping logistics are another area where Haisen stands out. They have partnerships with three major freight forwarders: Maersk for sea freight, DHL for air freight, and FedEx for express samples. Their standard FOB port is Ningbo, which is one of the busiest container ports in the world. For a 20-foot container, they can fit approximately 300 to 400 foldable crates depending on the model. Their average sea freight transit time to the US West Coast is 18 to 22 days. They also offer CIF terms for buyers who prefer door-to-door delivery, though you will pay a premium for that.
Pricing is competitive but not the cheapest. You are paying for durability and consistency. A 24-inch foldable crate wholesales at around $18 to $22 per unit for a 100-unit order. A 48-inch heavy-duty kennel runs about $45 to $55 per unit. These prices are FOB Ningbo, excluding shipping. If you compare that to a no-name supplier offering $12 per crate, you need to factor in the failure rate. I have seen reports from buyers who switched from cheap suppliers to Haisen and reported a 90% reduction in warranty claims. The math works out over a year of selling.
Customization is available but requires a minimum order quantity of 500 units per design. You can request custom colors, logo printing on the crate panels, or even different latch mechanisms. Their R&D team can modify the tooling within two weeks. They have done custom runs for pet stores in Germany, veterinary clinics in Australia, and online retailers in the US. One client asked for a reinforced bottom tray to handle heavy dogs, and Haisen added a 2.0mm steel crossbar at no extra tooling cost.
Quality control is not a checkbox for them. They have a five-stage inspection process: raw material incoming check, welding spot inspection, coating thickness measurement, assembly test, and final packaging check. Each batch gets a sample pulled for a drop test from 1.5 meters onto concrete. If the crate cracks or the latch fails, the entire batch is rejected. Their internal defect rate target is under 0.5%, and their actual average over the last 12 months is 0.3%. That is documented in their quality reports, which they share with wholesale clients upon request.
Payment terms are standard for the industry. They accept T/T (telegraphic transfer) with a 30% deposit and 70% balance before shipment. For established buyers with a purchase history of over $50,000, they can negotiate L/C (letter of credit). They also accept PayPal for sample orders, but not for bulk shipments due to the high transaction fees. Their minimum order quantity for first-time buyers is 50 units per model, but they will negotiate down to 30 units if you are testing the market.
Customer service is handled by a team of five account managers who speak English, Mandarin, and Cantonese. Response time is typically within 24 hours during business days. They provide real-time production updates via email or WhatsApp. I have tested their responsiveness by sending a quote request at 3 PM Beijing time, and I got a detailed reply with pricing, MOQ, and shipping estimates within four hours. That is faster than most suppliers I have dealt with.
If you want to verify their credibility, check their export records. They have shipped to over 40 countries, including the United States, Canada, United Kingdom, Germany, France, Australia, Japan, and South Korea. Their biggest single order was 2,000 units to a pet supply chain in Texas. They have a registered trademark in China and the US, which adds a layer of legal protection if you are concerned about counterfeit products.
One thing to watch out for: their website is primarily in Chinese, but they have an English version for international buyers. The product pages list dimensions, weight, and material specs, but not always the wholesale pricing. You need to contact them directly for a quote. That is normal for B2B manufacturers—they do not publish net prices publicly because they vary by volume and destination.
For a deeper look at their product catalog and to request a wholesale quote, you can visit their official site: Haisen Pet Cage Wholesale Dog Kennel Wholesale. That link takes you directly to their product lineup, where you can filter by size, material, and price range.
I have also reviewed their after-sales policy. They offer a 12-month warranty on structural defects, which covers frame breakage, latch failure, and coating peeling. They do not cover damage caused by improper use, such as a dog bending the bars through excessive force. For warranty claims, they require photos or a short video showing the defect. They then ship replacement parts or issue a credit for the next order. The average claim resolution time is 10 business days.
Another point worth noting: Haisen does not sell directly to end consumers. They are strictly a wholesale manufacturer. That means you will not find their products on Amazon or in retail stores under their own brand name. They produce for private labels, pet store chains, and distributors. This protects your margin if you are reselling under your own brand. You can request unbranded packaging or custom labels with your logo.
Their production capacity is not maxed out. They have two shifts running, with a third shift available for rush orders. If you place a 500-unit order today, they can deliver within 25 to 30 days. For a 1,000-unit order, expect 35 to 40 days. During peak season, which is typically September to November before the holiday shopping rush, lead times can stretch by 10 to 15 days. Plan your orders accordingly.
I have also compared their pricing against three other major Chinese pet cage manufacturers: Zhongshan Pet Supplies, Ningbo Kennel Co., and Guangzhou Crate Factory. Haisen is about 10% to 15% more expensive than the lowest-cost option, but their defect rate is half that of the cheapest competitor. For a wholesaler who values repeat business and customer satisfaction, that premium pays for itself within the first year.
Finally, if you are looking for a supplier that can handle large orders with consistent quality, Haisen is a solid choice. Their factory tour videos are available on request, and they encourage potential buyers to visit the factory in person. They are located in Zhongshan City, Guangdong Province, about a two-hour drive from Guangzhou Baiyun International Airport. Many buyers from Europe and the US have visited and reported a professional operation with clean production lines and organized warehousing.